With the increase demands and our exciting transition to a brand-new CRM system, Black Press Media is looking to expand our credit support team.
Joining our Canadian Division of Black Press Media, you will be located in our new head office in Surrey, British Columbia. Our Canadian division is home to over 100 print and digital titles located in Western Canada.
Often serving as a communication hub for both internal and external customers, Credit Support is a key position which provides continual support to our Credit and Sales teams throughout our Canadian Division. This is a well-organized customer service-oriented position.
To be a successful candidate for this position you will need to possess:
- Strong Organizational skills
- Excellent customer service
- The ability to thrive in a busy environment
- Be a great communicator in person, on the phone, and email
- A self-starter who can work with little direction
- A quick learner
- A Good team member
What will your day look like?
- Managing a small portfolio of accounts receivables
- Managing daily queries from customers
- Adding and maintaining customer accounts
- Processing customer payments
- Maintaining customer credit card database including updating expiry dates and following up on declines
- Managing related credit support email addresses
- 3rd party communications including Equifax, D&B and Banks
- Handling department purchases of office supplies
- Provide direction and communication with 3rd parties i.e., Banks, Suppliers
Required Skills and Experience
- Proficient in Excel, Word, and Microsoft Outlook
- Experienced with printers, photo copiers and scanners
- Previous experience in a similar role a definite asset
Black Press Media is a leading North American local news champion with operations across British Columbia, Alberta, Yukon, Northwest Territories, Nunavut, Washington State, Alaska, and Hawaii. Over 1,500 talented employees work with us to deliver unique community news and information across a full suite of traditional media channels and digital platforms. We value diverse viewpoints, new ways of thinking and a collaborative approach to delivering results.
This is a busy and rewarding position. Black Press Media offers a competitive compensation package with terrific benefits.
If you would like to be part of a dynamic team, please forward your resume to:
Tammy Cleveland
Applications will be accepted until the position is filled.
Only those candidates shortlisted will be contacted.
